Terms and Conditions

Effective Date: January 1, 2024 · Last Updated: October 25, 2026

01 Acceptance of Terms

These Terms & Conditions ("Terms") explain how visitors may use the ReQuest VA website (the "Site") and the general conditions that apply when clients engage our remote staffing and virtual assistant services (the "Services"). By using the Site, you agree to its applicable website-use terms. A paid engagement begins only under a separately accepted or signed Service Agreement and Service Schedule, which identify the specific parties, work, fees, dates and relevant Terms version.

If a signed document addresses the same issue differently, the parties will follow their valid signed amendments, the signed Service Schedule for agreed engagement-specific matters, the Master Service Agreement, and then these incorporated Terms, subject to applicable law and any specifically applicable signed addenda. Merely publishing new website Terms does not change an existing signed client agreement.

If you engage us on behalf of an organization, you confirm that you have authority to act for it. The Services are intended for clients aged 18 or older. You must not use the Site or Services for unlawful, fraudulent, abusive or unauthorized activity. Our Privacy Policy governs personal-information practices separately from these Terms.

02 Definitions

• ReQuest VA, we, us or our: the provider operating under the ReQuest VA brand for the Services described here. The legal contracting party for a paid engagement is identified in its signed Service Agreement.

• Client, you or your: the individual or organization seeking or receiving Services.

• Virtual Assistant (VA): a remote professional selected by the Client from suitable candidates introduced or coordinated by ReQuest VA.

• Services: talent sourcing and assessment, candidate matching, onboarding coordination and agreed ongoing account support.

• Service Agreement: the signed agreement governing the Client's engagement with the identified service provider.

• Service Schedule: the agreed record of the role, tasks, hours, work schedule, pricing, currency, start date, billing dates, Client time zone and relevant contacts.

• Assignment review period: 14 consecutive calendar days beginning with a newly assigned or replacement VA's first actual working day, which counts as Day 1.

03 Our Services

ReQuest VA connects businesses with primarily Philippines-based remote talent and supports engagements for clients in the United States, Canada, the United Kingdom, Australia, New Zealand and the United Arab Emirates.

Our process may include understanding your staffing needs, sourcing and assessing candidates, presenting a shortlist, coordinating interviews and onboarding, and supporting the ongoing assignment through account coordination, attendance and performance follow-up, and replacement assistance where applicable. The Client makes the final candidate selection.

Available roles may include administration, sales and business development, customer service, marketing and content, creative support, operations, e-commerce, real estate support, HR and recruitment, finance and accounting support, web and technical support, SEO, automation and other remotely deliverable work. Actual scope, experience level, schedule and availability must be agreed for each assignment. We do not guarantee that a specific candidate is immediately available or promise a particular business outcome.

04 Engagement Process

1. Define the Need: We start with a discovery call to understand the role, responsibilities, workload, required skills, schedule, and the kind of support your business actually needs.

2. Vet the Talent: Candidates go through English and communication assessments, skills assessments, interviews, and background checks before they're considered for a client match.

3. Meet Your Match: We shortlist pre-vetted candidates aligned with your requirements. You meet the strongest matches and choose who feels right for your team.

4. Onboard With Confidence: Once you've made your choice, we coordinate onboarding and help align expectations, tools, workflows, schedules, and communication from day one.

5. We Stay Involved: Your dedicated account manager supports the relationship with regular check-ins, attendance monitoring, payroll coordination, ongoing concerns, and replacement or rematching support when needed.

Before work begins, the Client and ReQuest VA confirm the agreed role, scope, hours, fees, start date, schedule, Client time zone and other engagement terms in the Service Agreement and Service Schedule. The first required advance payment must be received before the VA performs any work.

ReQuest VA does not offer free or paid service trials. The 14-day assignment review period is a performance-review and replacement-support policy, not a trial or a period of free VA work.

05 Plans, Fees, Billing & Payment

Standard monthly reference pricing (USD)

Talent level · Part-time (20 hrs/week) · Full-time (40 hrs/week)

Junior · $600/month · $1,000/month

Mid-Level · $800/month · $1,400/month

Senior Specialist · $1,400/month · $1,800/month

Our standard plans are month-to-month. No separate standard agency or setup fee is charged. The exact fee, role, working hours, payment currency, service coverage and any custom pricing are confirmed in the signed Service Schedule. Applicable payment-provider fees and legally required taxes, if any, are handled according to the agreed documents and applicable law.

Optional three-month plan. Clients who agree to an initial three-month engagement receive a 10% discount on the applicable monthly service fee. Once those three months are completed, the discount continues for the same ongoing engagement unless validly changed in writing. If an engagement ends early, the Client is responsible only for any discounts actually received on months used, not an additional early-termination penalty. The three months are not automatically payable in a single upfront lump sum.

Advance payment and monthly cycles. Each monthly billing cycle follows the agreed VA start-date anniversary, not necessarily a calendar month. The Service Schedule states the actual billing/coverage dates, including treatment of start dates on the 29th, 30th or 31st. Payment must be received before VA work begins or continues for the relevant period; unpaid work is not authorized. Wise and PayPal are normally supported payment methods, subject to the agreed payment instructions.

Scheduled hours and service adjustments. Time remains billable where the VA was ready and available but Client-side tasks, instructions or approved system access were not provided, as supported by reasonable records. Philippine public holidays are scheduled workdays unless the Client authorizes a non-working day, subject to applicable worker rights. A Client-authorized holiday off remains billable when the VA would otherwise have been available. Planned leave is coordinated in advance for scheduling purposes, subject to applicable rights and emergencies. Where scheduled work is genuinely missed for VA-side reasons, ReQuest VA will seek Client-approved makeup hours first, then document eligible service credits if the missed hours cannot be made up. Extra hours require advance written approval of scope, schedule and price.

Payments and refunds. Cancellation does not automatically create a cash refund. ReQuest VA generally does not offer discretionary cash refunds for paid service periods, subject to applicable law and valid signed commitments. Verified unused prepaid coverage, eligible replacement credits and genuine overpayments will be accounted for fairly and consistently with the signed documents and applicable law. The same hours will not be billed twice.

06 Fourteen-Day Review & Replacement Policy

Every new or replacement VA receives a new 14-consecutive-calendar-day review period. Day 1 is the VA's first actual working day. Weekends and holidays count toward this period. ReQuest VA also supports continuing performance discussions during an active engagement.

If performance does not meet the agreed role requirements, the Client may request a review and suitable replacement. A request is timely for a particular initial review period if received in writing by 11:59 PM on Day 14 in the Client time zone stated in the Service Schedule. A timely request remains eligible for assessment even if sourcing continues later. Serious safety, misconduct or security issues should be reported immediately.

Requests should describe the concern with reasonable detail and may be sent to your account manager or hello@requestva.com. We will assess the issue fairly, including the agreed scope, instructions, access and documented performance. The Client interviews and chooses a proposed replacement. Each replacement begins its own fresh 14-day period, and qualifying replacement assistance remains available during the ongoing engagement without a fixed numerical limit. Candidate availability and sourcing timelines may vary.

No additional agency or replacement fee is charged for a qualifying same-role, same-level replacement. Normal service fees still apply, and scope or seniority changes require agreement. Verified unused prepaid service time caused by a replacement transition is carried forward as appropriately documented replacement coverage. This does not create a free trial, an automatic cash refund or double billing.

07 Client Responsibilities

Clients agree to provide lawful work instructions, timely tasks, access and onboarding information within the approved role and schedule; designate a point of contact; review work and raise concerns promptly; and maintain suitable controls over the Client's systems and confidential information.

Changes to the role, hours, holiday schedule, overtime or deliverables require coordination and any necessary written approval. Clients may promptly restrict access where reasonably necessary to protect systems or data, and should inform ReQuest VA of relevant security concerns. If a dispute arises about billable availability or missed service, the parties will review the available records fairly.

08 Service Relationship & Worker Protections

A client engagement is a commercial services arrangement governed by the signed Service Agreement. It does not, by itself, create a partnership or joint venture between the Client and the service provider. Responsibilities for supervision, working arrangements, payments and compliance should be documented for each assignment.

The actual nature of any VA's employment or contractor relationship depends on the facts and applicable law, not on labels in website Terms. Nothing in these Terms waives statutory employment, labor or other non-waivable rights.

09 Confidentiality & Data Protection

Each party will protect confidential business, financial, client and operational information received through an engagement, use it for authorized purposes, and limit access to people who reasonably need it and are subject to appropriate confidentiality obligations. This does not cover information that is lawfully public, independently developed, lawfully known without restriction or lawfully received from another source.

Personal data must be handled according to applicable privacy laws, our Privacy Policy and any required signed data-processing terms. Clients should provide only the access and information reasonably needed for the agreed work. Actual security roles, authorized processing, incident notification, cross-border transfers and retention procedures should be agreed where required.

Ordinary contractual confidentiality obligations continue for three years after the engagement ends. Trade secrets and personal data remain protected for longer where required by law. At the end of an engagement, the parties will coordinate the return or secure deletion of Client-controlled materials where appropriate, subject to valid record-retention requirements and agreed procedures.

10 Intellectual Property & Portfolio Use

Subject to full payment and any necessary valid rights transfers, Client-specific work produced within the agreed scope is intended for the Client's use and ownership as set out in the Service Agreement. Each party retains ownership of its pre-existing materials and tools. Third-party content remains subject to the relevant owner's licenses and permissions.

ReQuest VA will not use a Client's name, brand, deliverables or case-study details in public marketing or portfolios without prior specific written Client permission. Permission to publish marketing material does not override confidentiality or privacy obligations.

11 Non-Solicitation & Non-Circumvention

ReQuest VA invests in sourcing, assessing and introducing qualified remote professionals. To protect this work against deliberate circumvention, ReQuest VA and the Client may agree to reasonable, lawful protections for documented candidate introductions in their signed Service Agreement.

Covered introductions. The proposed protections concern candidates genuinely and personally introduced to the Client by ReQuest VA, including candidates shortlisted or interviewed but not assigned, and VAs assigned through ReQuest VA. A candidate is excluded where the Client can reasonably demonstrate a genuine pre-existing relationship independent of the ReQuest VA introduction.

Proposed protection periods. If expressly included in a signed Service Agreement and permitted by applicable law, the proposed period for a candidate who was introduced but never assigned is six (6) months from the documented introduction. For an assigned VA, the proposed period covers the supported assignment and six (6) months after that assignment ends. These are proposed contractual boundaries, not hiring restrictions independently imposed by this website page.

Direct engagement and conversion. If the Client wishes to directly employ or engage an introduced candidate outside the agreed ReQuest VA arrangement, the parties may discuss a lawful written transition or conversion agreement. Any conversion payment must be separately negotiated and expressly agreed in writing by the Client before an approved transition. No automatic direct-hire charge or penalty is imposed by these website Terms, and no conversion payment is deducted from the VA.

Worker rights and applicable law. Nothing in these Terms prevents a VA or candidate from seeking or accepting lawful work or overrides applicable employment, competition or worker-protection laws. Any candidate-introduction restriction or conversion term must be lawful and expressly included in an applicable signed agreement. Mandatory legal protections prevail.

12 Cancellation, Suspension & Ending an Engagement

Notice. A Client who wishes to cancel any plan must provide at least 30 calendar days' written notice to hello@requestva.com. The notice is considered received when it actually reaches that inbox, rather than when later acknowledged. The effective date and notice calculations follow the Client time zone recorded in the Service Schedule, subject to applicable law and the signed agreement. We will acknowledge receipt and communicate the expected last day of coverage.

Final billing. Full monthly cycles covered through termination are billed at the agreed monthly rate. Where the final covered period is part of a further billing cycle, only that partial period is billed, in advance of the applicable work, rather than charging an automatic extra full month. The agreed proration is based on the ratio of scheduled billable hours in that final covered period to scheduled billable hours in the complete cycle, multiplied by the applicable monthly fee. Documented service credits and unused eligible prepaid coverage are accounted for separately without double charging.

Discounted engagements. Ending an optional three-month discounted engagement before the initial three months are completed may require repayment only of the discounts actually received on months used, as specified in the signed agreement. There is no separate early-exit penalty under these Terms.

Breach and nonpayment. For an ordinary material breach capable of correction, the parties generally provide written notice and a 10-business-day opportunity to address it after confirmed receipt, as specified in the signed agreement. Serious misconduct, unlawful activity or urgent security threats may justify prompt protective action where permitted. Work will not start or continue unless required advance payments have been received. Ending the engagement does not cancel valid obligations already accrued.

13 Service Expectations & Liability

ReQuest VA works to provide the sourcing, coordination and support agreed for an engagement, but does not guarantee a specific level of revenue, sales, profit, lead generation or other business outcome. Both parties remain responsible for meeting their agreed duties and applicable legal obligations.

To the extent permitted by applicable law, exclusions or limits on particular categories of loss and any financial liability cap must be specifically stated in the signed Service Agreement. These website Terms do not independently create an unreviewed monetary liability cap or exclude liabilities that cannot lawfully be limited. Express service-credit and replacement obligations remain governed by the signed agreement.

14 Third-Party Claims & Responsibility

Responsibility for third-party claims, including claims arising from unlawful instructions, misuse of services, confidentiality issues or other harmful conduct, will be allocated under the signed Service Agreement and applicable law according to the circumstances and each party's responsibility.

A party receiving notice of a potentially relevant claim should notify the other promptly and cooperate reasonably. Neither party may, through these website Terms alone, impose a settlement payment or admission on the other without the other party's consent. Any binding indemnification, legal-defense or expense-allocation duties must be set out in the signed agreement.

15 Events Outside Our Control

Natural disasters, typhoons, major power or internet disruptions, government restrictions and similar events beyond reasonable control can interrupt remote work. The affected party should promptly notify the other and take reasonable steps to reduce disruption and restore service.

For verified scheduled hours not delivered because of such an interruption, the parties will first consider Client-approved makeup hours, then eligible service credits for agreed future coverage if those hours cannot reasonably be made up. Documented Client-caused idle time and Client-authorized billable holidays follow the ordinary billing rules. Any further remedies are governed by the signed agreement and applicable law.

16 Questions, Complaints & Dispute Resolution

We encourage Clients to raise concerns promptly through their account manager or hello@requestva.com. For a formal contractual dispute, either party may send written notice describing the issue and requested resolution to the contact address designated in the signed agreement. The parties will seek to resolve the matter in good faith for 30 calendar days from confirmed receipt, unless the signed agreement or applicable law provides otherwise.

The governing law, dispute forum and any country-specific protections are stated in the signed Service Agreement and are subject to applicable mandatory law. These website Terms do not independently require private arbitration. Urgent protective relief may be pursued where the law permits.

17 Effective Date & Changes to These Terms

The published version of these Terms will display its actual effective date and update date. We may revise these Terms when our services, policies or legal requirements change. A revised website version applies prospectively as permitted by law and the applicable agreement. Posting an update does not automatically amend an existing signed client engagement.

The relevant version of these Terms for a paid engagement should be recorded in that Client's Service Agreement. Historical versions may be retained to help identify which wording applied at a given time.

18 Locations:

For service inquiries, account support or questions about these Terms, please contact:

ReQuest VA
Email: hello@requestva.com
Website: https://www.requestva.com/
United States: +1 213-524-3205
Philippines: +63 991 649 7283

Locations:

• 555 N Broadway St, Los Angeles, CA 90012, USA

• Manila, 1000 Metro Manila, Philippines